Conditions of Use

The Fibre Garden Terms & Conditions

The Fibre Garden is based in Jordan, Ontario, Canada. We have an actual shop and also do online sales. Store hours and a link for directions may be found on our home page www.fibregarden.ca

You may order online via this site. You may also place your order by telephone, using either Visa or Mastercard. Our Office/telephone hours are 10am to 5pm Eastern time. Call (905) 562-7750 or Toll-free 1-855-236-3829. We do not recommend sending your credit card information by e-mail, but you can copy and paste the contents of your shopping cart into an e-mail and send that to us, if you like, then follow up with credit card information by telephone. For telephone orders we accept VISA or Mastercard.

E-tranfers are a new way of paying that we are happy to process. Currently this only works through Canadian banks. Simply select the "cheque/money order" option when checking out through the cart, then send your e-payment to info@fibregarden.ca and remember also to send us another e-mail with the answer to the secret security question required or we will be unable to complete the transaction.

The Fibre Garden prices are in CAD (Canadian Dollars).

All online purchases are processed via PayPal, including credit card payments. [The Fibre Garden does NOT record your personal PayPal or credit card information.] You do not need to have a PayPal account to submit payment using a credit card.

Payments accepted via PayPal:

  • Major credit cards: Visa, MasterCard, American Express, Discover
  • Bank transfer (eCheck)
  • PayPal account balance.
Prices are subject to change without notice.

Residents of the province of Ontario (Canada) are required to pay ON HST. We are required to charge Canadian residents applicable HST/GST.

If you order by mail, and you live outside Canada, your order may be subject to local taxes and customs duty, which you are responsible for remitting (in accordance with local import laws and NAFTA).

Please also note that due to supplier Dealer restrictions certain products may not be available for sale outside Canada.

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Copyright © 2018 The Fibre Garden.